Welcome to GOLD-X HOMES. These Terms & Conditions govern your access to and use of our website, products, services, and online store. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by these Terms & Conditions, along with our Privacy Policy, Return & Refund Policy, and other applicable policies.
If you do not agree with any part of these terms, please discontinue use of the website immediately.
Throughout this website, the terms “we,” “us,” “our,” and “GOLD-X HOMES” refer to Goldx Ventures and its online operations.
2. Products & Services
GOLD-X HOMES offers bath fittings, sanitaryware, home décor, lifestyle products, wellness products, beauty essentials, smart living accessories, and other home improvement products through our online store.
We strive to ensure that all product descriptions, images, specifications, pricing, and availability are accurate and updated. However:
Product colors may slightly vary due to screen settings and photography. Product specifications and packaging may change without prior notice. We reserve the right to discontinue or modify products at any time.
All products are subject to availability.
3. Eligibility to Use
By using this website, you confirm that:
You are at least 18 years of age or accessing the website under parental supervision. The information provided by you is accurate and complete. You will use the website only for lawful purposes.
Any misuse, fraudulent activity, or violation of these terms may result in suspension or termination of access.
Order Acceptance & Cancellation
All orders placed on the website are subject to acceptance and availability.
We reserve the right to:
Accept or reject any order at our discretion Cancel orders due to pricing errors, stock unavailability, payment issues, or suspicious activity Limit quantities purchased per customer or order
If your order is cancelled after payment has been processed, the applicable refund will be initiated within the standard refund timeline.
Customers may request cancellation before the order is dispatched. Once shipped, cancellation requests may not be accepted.
4. Pricing & Payments
All prices displayed on the website are listed in Indian Rupees (INR).
Prices may be inclusive or exclusive of applicable taxes depending on product and billing requirements. Additional shipping charges may apply at checkout.
We accept:
5. Cash on Delivery
We reserve the right to modify pricing, offers, discounts, and promotional campaigns without prior notice.
6. Shipping & Delivery
Orders are generally processed within 1–3 business days after successful order confirmation.
Estimated delivery timelines may vary depending on:
Delivery location Courier partner availability Public holidays Weather or operational disruptions
While we work with reliable logistics partners, delivery delays caused by third-party courier services or external circumstances are beyond our direct control.
Customers are responsible for providing accurate shipping details. GOLD-X HOMES will not be responsible for delays or losses caused by incorrect addresses or contact information.
7. Returns, Refunds & Replacements
We offer returns and replacements for eligible products within the specified return window mentioned in our Return & Refund Policy.
To qualify for a return:
Products must be unused Products must be in original packaging Proof of purchase/order confirmation is required
Certain categories such as customized products, personal-use items, or clearance products may not be eligible for return.
Refunds are processed after product inspection and approval.
For damaged, defective, or incorrect products, customers must contact us within 48 hours of delivery with proper images or videos for verification.
8. User Responsibilities
To provide accurate and updated information Not to misuse the website or services Not to attempt unauthorized access to website systems Not to engage in fraudulent transactions Not to copy, distribute, or misuse website content without permission
Violation of these conditions may result in legal action and restricted access.
9. Intellectual Property
All website content including:
Logos Brand elements Product images Graphics Website design Text content Product descriptions
are the intellectual property of GOLD-X HOMES unless otherwise stated.
Unauthorized reproduction, copying, or commercial use is strictly prohibited.
10. Third-Party Links
Our website may contain links to third-party websites or services for customer convenience. We are not responsible for the content, policies, or practices of external websites.
Users access third-party websites at their own risk.
Limitation of Liability
GOLD-X HOMES shall not be held liable for:
Indirect or incidental damages Delays caused by courier or logistics partners Temporary website downtime Losses arising from misuse of products Technical interruptions beyond our control
Our total liability, if any, shall not exceed the amount paid for the purchased product.
11. Privacy & Data Protection
By using our website, you consent to the collection and use of information as outlined in our Privacy Policy.
We implement reasonable security measures to protect customer data, but no online platform can guarantee complete security.
12. Changes to Terms & Conditions
We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
Users are encouraged to review this page periodically for updates.
13. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the appropriate courts.
14. Contact Us
For any questions regarding these Terms & Conditions, you may contact us:
GOLD-X HOMES Goldx Ventures VIP Rd, Zirakpur, Punjab, 140603
