At GOLD-X HOMES, customer satisfaction is our priority. We strive to deliver premium-quality home, bath, lifestyle, and wellness products that meet your expectations. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
2. Returns Policy
We offer a return window of 7 days from the date of delivery for eligible products purchased from our website.
To qualify for a return:
The product must be unused, uninstalled, and in original condition The product must be returned with original packaging, tags, manuals, and accessories Proof of purchase or order confirmation is required The item should not show signs of damage, wear, or misuse after delivery
Returns that do not meet these conditions may not be approved.
3. Eligible Return Reasons
eturns may be accepted under the following conditions:
Damaged product received Defective or malfunctioning item Incorrect product delivered Missing parts or accessories Product significantly different from description
All return requests are subject to verification and approval by our support team.
4. Non-Returnable Products
Certain categories and products are not eligible for return or exchange, including:
Personal care or hygiene products once opened Used or installed products Customized or made-to-order items Clearance or final sale products Perishable goods Products damaged due to improper handling by customer
For sanitaryware, bath fittings, and fragile products, returns may not be accepted after installation or usage.
5. Damaged, Defective & Incorrect Products
f you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To process your request quickly, please share:
Order number Product images/videos Packaging images Description of issue
Once verified, we will arrange for:
Replacement Exchange Refund Store credit
depending on product availability and case eligibility.
6. Refund Policy
Refunds are initiated only after the returned product is received and inspected by our team.
Once approved:
Refunds are processed within 5–7 working days Refunds are credited via the original payment method In certain cases, store credit or wallet refund may be offered
Please note:
Shipping charges may be non-refundable unless the error was from our side Bank processing timelines may vary depending on payment provider.
7. Exchange Policy
Eligible products may be exchanged based on stock availability.
Exchange requests may be approved for:
Damaged products Wrong size/variant received Manufacturing defects
We reserve the right to deny exchanges if products are found used or damaged after delivery.
8. Order Cancellation Policy
Customers may request cancellation before the order is dispatched.
Once an order has been shipped:
Cancellation may not be possible Return process will apply after delivery if eligible
For prepaid orders cancelled before dispatch, refunds will be processed according to standard timelines.
9. Return Shipping
Depending on the case:
Reverse pickup may be arranged by GOLD-X HOMES Customers may be requested to self-ship products in certain serviceable areas
Customers are advised to securely pack products to avoid transit damage during return shipping.
Important Notes Return approval is subject to quality inspection Products returned without original packaging may not qualify Refunds or replacements are processed only after verification GOLD-X HOMES reserves the right to refuse fraudulent or abusive return requests
10. Contact Us
For any return, refund, replacement, or cancellation request, contact us:
GOLD-X HOMES Goldx Ventures VIP Rd, Zirakpur, Punjab, 140603
